DevOps Engineer

Following Altium's acquisition of Valispace, led initiatives to ensure a smooth integration of systems, facilitating seamless infrastructure and tenant migration.

DevOps Engineer

Led automation initiatives to streamline application release processes for on-premise clients and modernized infrastructure management by migrating manually configured AWS environments to Terraform. Transitioned microservices from EC2 instances to ECS for enhanced scalability and efficiency. Developed and optimized GitHub Actions workflows, improving CI/CD pipelines to support a smoother release process. Played a key role in managing releases, ensuring timely and reliable deployments.

Site Reliability Engineer

nov 2021 - oct 2022 · 1 year

Lisbon

Transitioned from Support Engineering to Site Reliability Engineering to deepen technical expertise, focusing on scalability, stability, and monitoring within a dedicated product team. Worked to enhance system performance and resilience by implementing robust monitoring solutions and capturing key metrics to drive improvements. Played an integral role in optimizing and maintaining a reliable infrastructure to support product growth and stability.

Support Engineer for Digital Commerce

fev 2019 - nov 2021 · 2 years 10 months

Lisbon - Portugal / Stuttgart - Germany

Provided second-level support for all e-commerce platforms of Mercedes-Benz, troubleshooting issues and escalating complex cases to the product team as needed. Ensured the health and optimal performance of the bare-metal servers supporting the application and played an active role in the release process, contributing to smooth and reliable deployments. Managed incident response, coordinating swift resolution to minimize downtime and maintain a high standard of service.

Application Support

Provided second-line support for a critical banking application, enabling clients to instantly access a full suite of reporting tools and manage online transactions related to custody, cash management, transfer agency, fund administration, middle office functions, investment compliance, and trustee services. Analyzed SQL procedures to identify and troubleshoot issues with bank file integration into the database, escalating complex issues to third-line support for root-cause resolution. Monitored database loads to ensure seamless integration processes and acted as Incident Manager, coordinating quick and effective responses to high-impact issues.

IT Helpdesk Technician

Provided comprehensive IT support for the company's headquarters, back-office operations across over 20 retail locations, and internal service desks within each store. Responsibilities included remote and on-site support, computer formatting, software installation, and hardware replacements. Actively resolved helpdesk tickets and facilitated smooth data migrations from old to new computers. Additionally, I managed and organized server racks, handled server replacements, and ensured the efficient operation of IT infrastructure across all locations.